How long does it take to print, sort, deliver and mail my campaign?
Our print partners use USPS First Class and Standard Class mail. They operate print/mail facilities Monday – Friday, outside of planned holidays (see below).
It generally takes 5-7 business days for the mail to be delivered via First Class, and 9-21 business days for Standard Class. The business day cutoff time for printing is 11 AM Eastern.
The USPS does experience delays at times, particularly around the holidays, these delays impact Standard Class more than First Class delivery. Check your campaign dashboard for the exact status of your mailpieces.
What are the planned printing/mailing holidays?
Our printer/mailer partners do not conduct business on the following holidays:
New Year Day
Martin Luther King Jr. Day
Day after Thanksgiving
New Years Eve
Generally there are USPS slowdowns that occur between Thanksgiving and New Year Day each year, due to very high spikes in mailing activity.
How does mail delivery tracking work?
Each Print Studio mailpiece receives a unique USPS Intelligent Mail Barcode. As the mail travels through the USPS system, the mailpieces are scanned at various stages. We pass this along to you at a summary and detail level in your Campaign Dashboard. If your data originated from your eduConverse, it can sync statuses back to your contact records as well.
Why does my dashboard indicate “Mailpiece Created” for several days?
“Created” is a confirmation status code that your data has been properly captured, run through the USPS CASS and NCOA processes and will be turned into a printed mailpiece. This status code can remain on your mailpieces for several days, as the first scan we receive from the USPS Intelligent Mail Barcode system – “USPS received” (see below) for delivery tracking can often occur 3-4 business days after campaign submission (and often not at all for Standard Class Mail).
“USPS received” means that the mailpiece has been received and scanned at a regional USPS hub. The hand-off from the print provider can happen days before this scan is received.
Do not worry if your campaign seems “stuck” in the Mailpiece Created status. Often, we see “USPS received”, In Transit”, “In Local Area” and “Processed For Delivery” scans occur in rapid succession (18-48 hours).
What happens when a contact gets a “Return To Sender” or “Forwarded” scan from the USPS?
The Intelligent Mail Barcode (IMB) scans are captured during the delivery process. If a mailer receives a Return To Sender or Forwarded scan, we will update the source list and mark those addresses as Invalid. Subsequent sends to that list will not mail to these addresses.
How do Print Studio pURLs track online activity?
When you set up your campaign, just identify the URL that you want to direct your users to when they enter or scan (via QR code) their pURL. You can also identify a conversion event or “Goal URL”. Tracking takes over from there, giving you deep insights into the online behavior of your direct mail audience, and providing proper attribution to your traffic.
Can I Personalize Landing Pages Like Traditional pURLs?
Absolutely. With easy to use Landing Page Personalization tools, insert Variable Data merge tags and Variable Logic dynamic content into your landing pages, using the data from your direct mail list.
The most common uses include personalized greetings, pre-filled forms, and dynamic content (images, text, links/CTA buttons) that speak to each campaign persona uniquely.
Our Pop-up Personalization Manager, Chrome Extension and WordPress plugin all generate the appropriate HTML in snippets that are copied to your clipboard. It takes a little HTML knowledge to drop the Variable Data or Logic in.
Savvy direct mailers use these tools to replicate the personalization from the mailpiece to the landing page.
Multi-channel marketing studies have shown that consistent experiences across offline and online channels increases response rates, and pre-filled forms that require less effort are filled out more often.
What are Smart Send Campaigns?
Smart Sends are batch mailings that are based upon a list. Lists consist of 1 to an unlimited number of contacts with valid addresses.
Smart Send Campaigns are built using a simple wizard. You’ll be prompted to choose a list, a template, choose online tracking options (if your template has a pURL or QR Code).
After you complete the wizard, your campaign will be ready to send to the printer on the date & time you selected.
What are Triggered Drip Campaigns?
Triggered Drip Campaigns send individual mailpieces when “triggered” by a eduConverse or another CRM platform. To build a Triggered Drip, just walk through the wizard. Instead of choosing a list, you’ll generate what is called a “Webhook” at the end of the wizard.
The Webhook for each campaign is a URL that can be programmatically called by other software, like your Marketing Automation or CRM system.
How do the Dashboards work?
Your home page contains a dashboard that rolls up all of your campaigns, so you can analyze the impact of all of the mailings. You can drill down into individual campaigns, each of which has it’s own dashboard.
The Campaign Dashboards provide summary and detailed analysis (to the individual recipient) of everything that’s happened in the campaign – the delivery events, the online response, conversions, which pages have been visited and more. The charts and the details of the Dashboard can be downloaded for offline report preparation.
How long is my campaign data available?
Campaign data is available in your Campaign Dashboard for 365 days after the last mailpiece was created. After one year the campaign will be archived. You’ll still be able to see campaign level delivery and response metrics, such as how many mailers were delivered, returned to sender, pURLs opened, etc, but you’ll no longer be able to view or export the details of the recipients in each of the statuses.
Can a campaign involve more than one touch?
You got it. With Smart Sends, you can “Add a Mail Drop” to an existing campaign. This will let you send to the same list, or a segment of the original list, and incorporate the metrics into a single dashboard.
How can I send to a segment of my original list?
If your original campaign includes online tracking, you can target recipients based on their online behavior. When you “Add a Mail Drop” to an existing campaign (sent or scheduled) you can select to send only to those who have not responded online, responded online but not reached the goal URL, or to those who did reach the goal URL. Imagine scheduling an automated event letter or event postcard to go out for everyone who registers for an event or places an order.
Can I reuse my campaign assets, templates and lists?
Yes, Print Studio is designed to make it easy to use your assets in as many campaigns as you’d like. Your images are stored in an Asset Manager, that you can set up and manage with folders to keep things organized. Your templates and lists are stored in libraries.
You can reuse them in as many campaigns as you’d like. We even offer a template copy function, so you can take a snapshot of a template you’ve created, make some modifications, and put it to use.
How do you keep the address area protected?
The Direct Mail Editor automatically reserves space for the recipient address and the return address that you specify. We won’t let you place content on those spaces, so you don’t have to worry about problems that can happen when producing creative manually.
I want to do most of my creative offline. Can I still use Print Studio?
Of course! Many designers are comfortable in offline design tools, we make it easy to continue to use them. Just choose “Build Offline” when you create a template, upload your creative and go. You can still overlay personalization and tracking variables on the creative before your proof is submitted. All the images you upload are stored in the Asset Manager for re-use.
Can I cancel a mailing after it’s been sent?
Print Studio campaigns work just like email, they are all automated. Once the scheduled date/time that you chose has arrived, the mailing is finalized. You can edit/delete a campaign prior to the scheduled send date.
What Are The Minimum Contact List Requirements?
When you import a list (from any source), we’ll check each record to make sure that it has the minimum necessary fields for proper mailing, we’ll also set aside invalid contact list records. The minimum fields are:
- First Name (20 characters, alpha numeric) and Last Name (20 characters, alpha numeric) AND/OR
- Company (40 characters, alpha numeric)
You may have either First Name and Last Name or Company Name or both. They will be printed on two separate lines above the rest of the address.
- Address 1 (64 characters, alpha numeric)
- City (200 characters, alpha numeric)
- State (2 letter state short-name code “MA” or valid full state name “Massachusetts”)
- Zip code (5 digit numeric “02370” or 5 dash 4 digit numeric “02370-1234”
You may also include an Address 2 field on records that require it (64 characters, alpha numeric).
Can I Personalize My Direct Mail?
Print Studio has many ways to personalize your direct mail postcards and letters. The direct mail editor can add “Variable Data” tokens onto any direct mail piece, along with “Variable Logic” expressions. Both techniques use data from your list to generate personalized content on each mailpiece.
Can I Personalize The Background Image?
YES! Build a background image of the proper dimension, upload it to the Asset Manager, and then use those images in a Variable Logic Block (that will fill the side of the postcard you are working on).