Auto Responders enable automatic responses from your dedicated Sakari phone number and are configured by Group.
Using Auto Responders, anytime a text message that meets your conditional rules is received, a pre-formatted automatic response can be sent within seconds.
Auto Responders are a great way to let your contacts know you'll be in touch, or to automate sending personalized information.
Create Auto Responders
To create an Auto Responder:
- Go to the Groups section
- Click on the required Group
- Select the Auto Responders tab
- Click Create Auto Responder to reveal the following:
Create a trigger
You can trigger a specific message based on either:
- any inbound message
- a specific keyword
If using a keyword:
- The Auto-Responder will trigger when the single keyword is received (not as part of a message)
- Keyword matching is non-case-sensitive
- Avoid using carrier-based keywords such as STOP, START or CANCEL
- These words will also trigger an automated response from the carrier and will affect your contact's ability to receive messages from you
Write a Custom Message
- Craft a custom response for your Auto Responder. You can insert a template, link, image and Contact Attributes.
Create a schedule (Send during)
You can choose a specific time/schedule for when this Auto Responder will triggered:
- In office - Triggers during your Group's Office Hours only
- Out of office - Triggers during non-Group Office Hours only
- Always - Triggers for any incoming message at any time
- Custom - A unique schedule can be created that ignores your Group's Office Hours
Set Office Hours
When using the In office & and Out of office options in your Group Auto Responder, you'll first need to set-up your Group's Office Hours:
Manage Auto Responders
To manage your auto responders:
- Go to the Groups section
- Click on the required Group
- Select the Auto Responders tab