A Group is created for each Sender (outbound phone number) added to your Sakari account. Groups offer permissions to control which campus users can send messages from specific phone numbers.
- Each Group creates an Inbox for a Sender (outbound number) on your account
- Give users access to messages in that Inbox by adding them to the Group
Create a Group
- Navigate to Groups via the left navigation bar menu
- Click Create Group in the top right corner
You'll then see this panel, where you can:
- name your Group
- add and remove Senders
- add and remove Users
- add and remove Tags
Group Name
The Group name will be displayed to Users in Sakari and via an integration.
- Add a name for your Group
Senders
The Sender will be associated with the Group.
- Click the dropdown and select a Sender
- Only Senders not already in a Group will be available to select
Users
Only Users you add to the Group can view Conversations and send messages from the Sender you have added.
- Click the dropdown to add the Users that should have access to this Group
- You can also use this field to search by name or email address (full or partial)
Users will not appear here until they have accepted the email invitation to join Sakari.
Tags (optional)
Add a tag to further segment your groups.
- If a Tag is required, we recommend using at least one Tag that matches the Group name
- Enter your Tag and click the + to add it to the Group
Save
- Click Save to create the Group
- If you've added your own User profile to the Group, you will see the Group in the Inbox dropdown (you may need to search).
- You can now send, receive and see messages using the number in the Group
Additional Settings
Shared Pool Fallback
When activated, Shared Pool Fallback will use numbers from a pool owned by Sakari to send your messages when:
- sending a message to a country not supported by the number in the Group (see Enable or Disable Destination Countries for Phone Number)
- the Sender in the Group is not Active or otherwise incapable of sending messages
- a User attempts to send a message from this Group via an integration and is not a member of the Group
- Messages sent from numbers in the Shared Pool will appear in 'Unassigned' in the Inbox
Auto Responders
Sakari can enable automatic responses for your dedicated Sakari phone number(s) and are configured by Group. Please see Create and Manage Auto Responders for more information.
Office Hours
A Group's Office Hours control the hours between which an Auto Responder (if set up) will be active on the number in your Group. They must be configured in order to use the 'In office' and 'Out of office' options for an Auto-Responder. Please see Create and Manage Auto Responders for more information.
Manage Groups
You can edit all of these settings for an existing Group by opening the Group from the main Groups panel. Please remember to click Save when you're finished.
Troubleshooting/FAQ
Will deleting a Group delete the Sender within it?
No. Senders are managed separately from Groups.