Verify your email domain

Before you send email campaigns, you need to verify the domain you'll use in both your "From" email address and "Reply-to" email address. Verifying your domain ensures that it belongs to you or your organization and no one else. It also prevents others from using your domain to send malicious emails in order to phish unsuspecting contacts.

Once your domain is verified, you can use any email address containing the verified domain to send emails. 

Take Note

• You must verify your domain before you send any emails.

• Domain verification is required for the following: Campaigns, Automation Emails, One-to-One Emails, Notification Emails

  • If you try to send any of the emails above, a warning will appear. This warning will include a prompt that you can click on to get started with the domain verification process

  • Verification is done at the domain level. Once an email with the domain you wish to use is validated, any other email address with that domain can send emails without going through another validation process

How to verify your email domain

Domain verification is located on the Advanced Settings page in your account.

1. Click "Settings" (gear icon) in the left menu.

2. The Settings menu will expand. Click "Advanced."

3. Enter the domain you want to use in the "Enter your domain" field, then click "Continue." Do not include the "https://." A Configure Domain pop-up box will appear.

4. Now, login to your DNS provider and locate your DNS records. If you do not know your DNS provider, use this tool. Then, copy and paste the records from the Configure Domain table below into the proper fields in your DNS provider.

 

Most DNS providers will require the following items to set up your DNS records:

• Type

Choose the relevant type for each row (CNAME or TXT).

• Name or Host

 Copy and paste the "Name" from your account for each DNS record, like acdkim1._domainkey (most common), or the full CNAME "Name" like acdkim1._domainkey.mydomain.com (less common). Which one you should use depends on whether your DNS provider automatically adds the domain name to the DNS records you create. If you are unsure which to use, look at the format of other DNS records in your settings (do they include the domain name in the Name or Host field?) or ask your DNS provider.

• Value or Record

Copy and paste the "Value" shown inside your eduCRM account for each DNS record.

• TTL

TTL stands for "Time Till Live." Use your DNS host's recommended or default setting. If there isn't a default setting, we recommend 300 (5 minutes).

This process will vary slightly based on your DNS provider. To find specific instructions for your host, use your preferred search engine to look up "Add CNAME/TXT record at _____," replacing the blank line with your DNS provider.

For convenience, we've included some common DNS providers below:

• GoDaddy
• Cloudflare
• Amazon Route 53
• Siteground
• IONOS

Typically, the DNS record propagates in 5 to 10 minutes. Still, in rare cases, it can take up to 24 hours, especially if you recently purchased this domain. To view the status of your DNS record, return to the Advanced Settings page, click the down carat to the far right, then click “Recheck Authentication” or “View DNS Records.”

 

When your DNS records are successfully propagated, you should see the Authentication status“Authenticated” with a green indicator. You are now ready to start sending messages with your verified and authenticated Sending Domain.

Configure Domain" supported DNS providers

Only the following DNS providers are supported via our "Configure Domain" functionality.

Other DNS providers may work with our native integration. The DNS providers listed are the only providers we currently guarantee should work.

• 123-Reg

• Amazon Route 53 (AWS)

• Bluehost US

• Cloudflare

• Crazy Domains

• DNSimple

• DreamHost

• Gandi

• GoDaddy

• Hostgator

• Hostinger

• Hover

• IONOS

• Namecheap

• Network Solutions

• One.com

• OVH

• Register.com

• Siteground

• Squarespace

• WordPress